David Vasco on-line service Terms & Conditions



These Terms & Conditions govern your use of the David Vasco Spółka z ograniczoną odpowiedzialnością Sp.K. and David Vasco Spółka Jawna Grzegorz Stekla Mariusz Michalik (called David Vasco) service and website. By visiting the David Vasco website you accept, and agree to, the content of these Terms & Conditions. We reserve the right to change the Terms & Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

 
 Terms of Contract

When you place an order via our website (http://www.davidvasco.com.pl) (or alternatively: www.vascofilters.com ; www.vascofilters.com.pl ; www.vascofilters.pl ; www.davidvasco.com ; www.fluxar.com.pl ; www.davidvasco.pl ; www.pexa.com.pl; www.breyko.pl; www.breyko.com.pl) we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.

Our on-line system is only for B2B transactions. In order to get access please contact our Customer Service in order to create your individual and unique account (password and log-in will be provided)



Product Specifications & Suitability

1. Published product details, specifications and suitability information is the best available at the time. David Vasco shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an appliance. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our Returns & Refunds info for details.
2. Manufacturers names are used for reference only. Products listed as a genuine part are made by the manufacturer and generic parts are listed as compatible with the manufacturer's finished model number.
3. We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. David Vasco cannot be held liable for any damage caused by the fitting of a spare part.
4. Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair your appliance. David Vasco cannot be held responsible if the appliance is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified technician.



Availability / Estimated Delivery Times

1. We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.
2. David Vasco has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders out as quickly as possible. You have the right to cancel delayed orders at any time and get a refund by contacting our Customer Services department.
3. Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.



Delivery

1. Only items that are "in stock" (marked with "?" in green) are eligible for delivery.
2. Next day delivery is only available for orders placed before the specified cut-off time on a working day.
3. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
4. If you place an order after the cut-off time, over the weekend, or on a bank holiday, you will receive your order on the following working day.
5. We use DPD for our next day delivery courier service. They will deliver between 7:30am and 7:30pm. You will need to sign for the delivery.
6. Next day delivery is only available to Poland shipping destinations.
7. Deliveries to other countries are subject to individual executing and calculations. Customer will be provided with information on delivery options by a separate e-mail for his acceptance.



Payment

1. All prices are quoted in the selected currency excluding Value Added Tax (VAT). It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.
2. If your delivery address is outside of Poland, you may be required to pay import duties and taxes when your David Vasco order reaches your country. These and any additional charges for customs clearance are your responsibility.



Delivery

1. Most items will be delivered using DPD but some expensive, bulky and/or fragile products will be shipped via special delivery or private courier.
2. If you haven't received your items within 2 weeks of the date of despatch, they can be declared "lost in transit" and we will arrange a replacement order. For deliveries outside of Poland, we need to wait 3 weeks before a missing order can be declared "lost in transit".



Cancellations

Orders may be cancelled at any time before they are despatched for a full refund. If the item has already been despatched then please see below for our returns policy.



Returns

You have the right to cancel your order and request returns within 14 days of the date of delivery. Please notify us by e-mail (biuro@davidvasco.com.pl) or by phone of your intention to return your item(s) within this time. You must return your item(s) within 14 days after your return notification to us.

If you've ordered the wrong item(s) or simply had a change of heart, please return it in perfect, re-saleable condition (including product packaging, instructions, etc). You must not write anything on the item, its packaging or instructions. Please note that the costs of returning your item(s) must be paid by you.

Goods returned because they are faulty or defective must be returned in the condition you received them.

Please make sure you get proof of postage in case your item gets lost in the post.

Provided that you return your item(s) in accordance with these Terms & Conditions we will refund what you've paid for the item(s) or replace or exchange the item(s) if applicable. Refunds are processed within 5 working days of receipt of the returned item(s). Refunds are made using the same form of payment that was used to make the initial purchase.



Faulty Goods

The following information is intended as a guideline. Wherever possible we will respond to your individual circumstances.
1. Should a fault occur with the item(s) within 28 days of delivery you will be offered the choice of a replacement or refund.
2. If there is a fault with your product or other defect with your order within 24 months of delivery we will normally offer a replacement or repair.
3. On returning faulty items ensure you adhere to the returns guidelines as outlined above and in our policy. Failure to meet these conditions may result in your return not qualifying for a refund or replacement.
4. This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear.



Reviews & Comments

We may permit you to leave reviews, comments and product questions on our website. Whilst we do not regularly monitor this content we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the David Vasco website.



Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.

We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.

This warranty does not affect your statutory rights.



Use of Website Content

1. All content included in this site, text and graphics (including copyright), is owned and controlled by David Vasco. In accessing the David Vasco web pages, you agree that you may only read, print or download the content of this website solely for personal and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these David Vasco pages for any other purpose whatsoever, in any medium, without the prior written permission of David Vasco. If you use, or permit to be used, any content whether product or advice related, be it copied, adapted, modified or otherwise, for any non-personal or commercial purpose in any medium including text, images or video, you agree that any such use will be subject to a fine, and that you will comply with any request from David Vasco to permanently modify or remove such content from display or use.
2. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else.



Privacy & Disclaimer

1. Your personal information will be held and used by David Vasco.
2. Telephone calls to our Call Centre may be monitored or recorded for training purposes.
3. We expect you to maintain the confidentiality of your username and password for your David Vasco online account.